Shipping policy
At Ascend Components, we truly care about getting your order to you as quickly and smoothly as possible. Below, you’ll find everything you need to know about our shipping process, including delivery times and costs.
Order Processing Time We do our very best to dispatch all orders within 24 hours (Monday to Friday). If you place an order after business hours or over the weekend, we’ll get it processed on the next working day.
Shipping Options and Rates
UK Orders
- Standard Delivery: £3.99
- Free Delivery: Available for orders over £70
Estimated Delivery Time: 1-3 working days
EU Orders
- Standard Delivery: £14.99 (approximately €17.95, depending on exchange rate)
Estimated Delivery Time: 2-11 working days
A Quick Note for Our EU Friends: Since we ship from the UK, your order may come with additional import duties and VAT. Here’s what to expect:
- Import Duty: Usually around 4%
- VAT: About 20% or your country’s specific VAT rate (check the table below for more details).
EU VAT Rates by Country
| Country | VAT Rate (%) |
|---|---|
| Austria | 20% |
| Belgium | 21% |
| Bulgaria | 20% |
| Croatia | 25% |
| Cyprus | 19% |
| Czech Republic | 21% |
| Denmark | 25% |
| Estonia | 20% |
| Finland | 24% |
| France | 20% |
| Germany | 19% |
| Greece | 24% |
| Hungary | 27% |
| Ireland | 23% |
| Italy | 22% |
| Latvia | 21% |
| Lithuania | 21% |
| Luxembourg | 17% |
| Malta | 18% |
| Netherlands | 21% |
| Poland | 23% |
| Portugal | 23% |
| Romania | 19% |
| Slovakia | 20% |
| Slovenia | 22% |
| Spain | 21% |
| Sweden | 25% |
Orders Outside UK and EU
- Standard Delivery: £29.99 GBP
- Estimated Delivery Time: Varies by destination (typically 5-14 working days)
Please note: Orders shipped outside the UK and EU may be subject to local import duties and taxes upon arrival. These charges are the responsibility of the recipient and vary depending on your country’s policies. We recommend checking with your local customs office for more details.
Additional Information
Shipping Delays We’ll always do our best to get your order to you on time, but sometimes things like bad weather, holidays, or unexpected carrier delays can slow things down. While we aren’t responsible for these delays once your order is with the carrier, we’re always here to help and will do everything we can to resolve any issues.
Lost or Damaged Shipments If your order goes missing or arrives damaged, please don’t hesitate to reach out to us at info@ascendcomponents.com within 7 days of the expected delivery date. We’ll work with the carrier to find a solution, whether that’s a replacement or a refund.
Address Errors It’s always a good idea to double-check your shipping address before you complete your order. Mistakes or incomplete addresses can cause delays or lead to extra shipping charges. If you spot an error after placing your order, get in touch with us at info@ascendcomponents.com as soon as possible. We’ll do our best to fix it before your order is shipped.
Order Tracking Once we’ve dispatched your order, we’ll send you a confirmation email with tracking information so you can follow its journey to you.
Customs and Duties For our international customers, please keep in mind that customs policies vary from country to country. Any extra charges for customs clearance are the responsibility of the recipient. If you’re not sure, we recommend checking with your local customs office for more info.
Contact Us If you have any questions or need help with your order, we’re always here for you. Just drop us a line at Ascend@ascendcomponents.com. We’re here to make sure your experience with us is as smooth as possible!